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A help desk is an area in a programming department manned/womanned, by from one to many programmers, systems analysts, or system engineers, who troubleshoot problems that members of the programming department cannot solve. These problems range from program bugs to bugs in third party software. |
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Help desk is a broadly-applied term referring a staffed resource--often, an actual desk, or a telephone service--that can help persons answer questions or to use resources such as audio-visual or computer resources. |
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* programming help desk |
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